Refund Policy
Effective October 3, 2026
If payment succeeds but the automated service fails to produce the purchased output, keep your Job ID and contact support so the order can be reviewed.
Before processing
If a payment is confirmed but processing has not started, a cancellation request may be reviewed where operationally possible.
After delivery
Because these are customized digital-processing services, completed and successfully delivered jobs are generally not automatically refundable solely because of artistic preference. Technical failures, duplicate charges, or incorrect fulfillment can be reviewed.
Charge issues
For suspected duplicate or incorrect charges, keep the Job ID and Stripe receipt information so the payment can be matched accurately.