Help without the runaround.
Keep your Job ID and choose the issue below. Never send card numbers, CVCs, passwords or the private access key from your Job link.
Checkout, duplicate charge or payment verification problem.
The Job page shows an error or processing did not complete.
A result file is unavailable, expired or does not download correctly.
Questions about the service, privacy or a completed order.
The fastest way to identify an order.
Your private Job page shows an 8-character Job ID near the top. Include that ID when contacting support. You do not need to send the private access key.
Common support questions.
How long are completed files available?
Completed results are normally retained for up to 72 hours. Download the files you need before that window ends.
What should I send for a payment problem?
Send your Job ID and enough Stripe receipt information to identify the payment. Do not send full card details, CVCs or passwords.
What if the automated processing fails?
Keep your source file and Job ID. Contact support so the failed order can be matched and reviewed.
Where do I find my result link?
When processing completes, the private Job page becomes the result page. If email delivery succeeds, the same private result link is also sent by email.